TennisTip Frequently Asked Questions

What are the benefits to becoming a member of TennisTIP?

TennisTIP has developed our member benefits for our loyal customers based on feedback from you and other tennis students have been giving us since 2003. If you have any suggestions about our benefits or about the site click here: Suggestions

Membership Benefits: Sign up for Group Tennis Lessons and become eligible for the following TennisTIP member benefits:

• Drawings for tennis tickets (Sony Ericsson and US Open)
• Content and Tips How To Play Tennis in NYC and S. Florida
• Original Programming: LiveBall: It's Tennis How You Want It!
• Complimentary Find a Tennis Parter service
• Party invitations (Tennis socials and round robins)
• Racquet giveaways
• Online Email Trivia Contest For All Registered Members
• Fast and easy account management

Become a TennisTIP member today!

*Please note you must sign up for Group Lessons to be eligible for benefits.

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What if I forget my membership password?

Click on forgot account password. Type in username and email and password will appear on screen. Then go back to Member Login page to sign on with account and password.

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What if I forget my username or email?

If you have more than one email address you may forget which one you used for verification. If you forget your username and/or email that you submitted, click Customer Service and email us your first and last names. We will email your username and password to you.

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How do I make sure I am on the class update list for TennisTIP.com?

NEW MEMBERS / PLAYERS :

1. Join TennisTIP. Click here to JOIN

EXISTING MEMBERS / PLAYERS

2. Update your profile to make sure we have your correct email address.

3. Mail box Setting. Perhaps your email account is not recognizing BackHandCity.com's incoming email.

Check out this email software/provider grid to find your email software or service provider and the tips to allow our "class update email" through your mail filter as friendly email.

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What is a tennis rating?

This is a number that rates the ability of a tennis player. The scale is from 1.0 (Beginner) to 7.0 (Touring Professional). It goes in .5 increments from 1-7. Refer to our rating guide to find where you are on the scale.

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What type of shoes can I wear to my lesson?

Tennis type shoes with flat soles for comfort and playability.

What you can't wear:
Running shoes and cross trainers with perforated edges are not good for tennis surfaces and are unsafe to wear on the tennis court. Please also refrain from wearing shoes with black marking soles.

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What if I don't have a racquet?

Not all tennis clubs have demo racquets. It is best to bring your own racquet so you don't have to rely on the club or our teaching pro staff to have one for you.

Demo racquets can be obtained at Mason's Tennis (NYC) on East 53rd Street in NYC btw Park and Madison on the south side of the street or Tennis Plaza/ Racquet World in South Miami on US 1 across from Baptist Hospital and next the Foxx Lounge. Tell them you are from TENNIS TIP.

Note: They will let you play with a demo racquet with a credit card as collateral.

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Can I pay with cash or check?

We accept only debit and credit card payment online for tennis lessons. Visa, Mastercard, Discover and American Express is are accepted.

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Do you have junior programs for kids?

Not really. We have had junior players play in our adult clinics as long as they don't mind playing with grown ups. We find the kids over 12 that do play with us get more benefit than the typical junior lesson because they pay attention more.

See our group tennis lessons here:  Group Lessons.

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What is your refund policy?

• Private and Group lessons require 72 hour cancellation policy via email.
• Group clinics will refund money before 72 hours of lessons start (minus $20 processing fee).
• LiveBall/Single Day classes have no refunds under any circumstances.

Here is where you can read more details regarding our policies.

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Can I split the lessons with a friend?

We do not let players split lessons. Only person who signed up can take the lesson.

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Is there a dress code?

Most tennis clubs we utilize do not have formalized dress codes, unless noted. Wear comfortable clothes to work out in and you should be fine along with proper tennis shoes.

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Can you arrange a lesson for someone visiting from out of town?

Definitely. Fill out the private lesson forms and we will take it from there.  

If they are looking for Group Lessons have them sign up for one of our single day classes it is a fun way to play tennis, get a workout and meet new tennis players.

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Should I bring my own water and towel?

Some of our tennis clubs have locker rooms and towels. Some clubs will have concessions, vending machines and public water fountains. Outdoor tennis clubs and parks do not typically have as many amenities. Call the club in advance for more information. To be on the safe side bring your own supplies, especially water and towels to make you workout as comfortable and rewarding as possible.

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What about rainouts?

In the event of rain please consult the news page or call/contact your teaching pro for updates. Many times we have had the class even though it may be raining a half-mile away at your house. So if you signed up for lessons-show up! We will do our best to communicate with you in a timely fashion a few hours before the event. If you do not hear back from us this usually means the lesson or clinic is on. It is not under the authority of the tennis student or customer to make a decision regarding whether it is inclement due to rain and therefore seek a refund or credit. Most of our classes have rain outs built into the price so this worry is eliviated

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Our Frequently Asked Questions were last updated on: 01/15/2007