What if I forget my membership password?
Click on forgot account password. Type in username and email and password will appear on screen. Then go back to Member Login page to sign on with account and password.

What if I forget my username or email?
If you have more than one email address you may forget which one you used for verification. If you forget your username and/or email that you submitted, click Customer Service and email us your first and last names. We will email your username and password to you.

How do I make sure I am on the class update list for TennisTIP.com?

NEW MEMBERS / PLAYERS :

1. Join Tennis TIP. Click here to JOIN

EXISTING MEMBERS / PLAYERS

2. Update your profile to make sure we have your correct email address.

3. Mail box Setting. Perhaps your email account is not recognizing TennisTIP.com's incoming email.

Check out this email software/provider grid to find your email software or service provider and the tips to allow our "class update email" through your mail filter as friendly email.

What is a tennis rating?
This is a number that rates the ability of a tennis player. The scale is from 1.0 (Beginner) to 7.0 (Touring Professional). It goes in .5 increments from 1-7. Refer to our rating guide to find where you are on the scale.

What type of shoes can I wear to my lesson?
Tennis type shoes with flat soles for comfort and playability.

What you can’t wear:
Running shoes and cross trainers with perforated edges are not good for tennis surfaces and are unsafe to wear on the tennis court. Please also refrain from wearing shoes with black marking soles.

What if I don’t have a racquet?
Not all tennis clubs have demo racquets. It is best to bring your own racquet so you don’t have to rely on the club to have one for you.

Demo racquets can be obtained at Mason's Tennis Mart on East 53rd btw Park and Madison on the south side of the street.
P: 212-755-5805 Tell them you are from TENNIS TIP.
Note: They will let you play with a demo racquet with a credit card as collateral

Can I pay with cash or check?
We accept only credit card payment online for tennis lessons. Visa, Mastercard, and American Express is preferred.

Do you have junior programs for kids?
Yes, click on GROUP CLINICS then Upper East side to see our offerings. If you have any questions email Junior Tennis.

What is your refund policy?
- Private lessons require 72 hour cancellation policy via email.
- Group clinics will refund money of lessons not taken (minus $10 processing fee).
- Tennis parties/Game arranging have no refunds under any circumstances.

Here is where you can read more details regarding our policies.

Can I split the lessons with a friend?
We do not let players split lessons. Only person who signed up can take the lesson.

Is there a dress code?
Most tennis clubs do not have formalized dress codes, unless noted. Wear comfortable clothes to work out in and you should be fine.

Can you arrange a lesson for someone visiting from out of town?
Definitely. Fill out the private lesson forms and we will take it from there.

Should I bring my own water and towel?
Most indoor tennis clubs have locker rooms and towels. Some clubs will have concessions, vending machines and public water fountains. Outdoor tennis clubs and parks do not typically have as many amenities. Call the club in advance for more information.

What about rainouts?
In the event of rain please consult the news page or call/contact your teaching pro for updates. We will do our best to communicate with you in a timely fashion a few hours before the event. If you do not hear back from us this usually means the lesson or clinic is on. If Tennis TIP or a representative of Tennis TIP cancels the clinic you will receive a make up in the future. It is not under the authority of the tennis student or customer to make a decision regarding whether it is inclement due to rain and therefore seek a refund or credit.